Conversation, A.G. Lafley

I'm not a big e-mailer. I prefer face-to-face whenever possible. And usually we're in a cafeteria or an auditorium somewhere, and I talk briefly, and then I spend half to two-thirds of the time on comments and questions and answers, which is when you really get at what's on people's minds.

- A.G. Lafley (1947- )

The path to being welcomed by others is to talk less and listen more. One of the main reasons for communication is to influence the other person according to one’s will. But ironically, this is better achieved when we listen, not when we try to force our opinions upon others.